In an emergency situation where a unit is elevated and the operator is incapacitated, it is important to determine the cause of the problem before touching the machine. First, summon first aid or a rescue squad and attempt to communicate with the operator before taking rescue measures. Check if the operator is in a pinned position or would be endangered if the platform is moved before attempting the emergency lowering procedure. After confirming that the machine is not in contact with live power lines, lower the platform using the emergency lowering procedure and render first aid. Report the incident to your supervisor immediately. [1]